United States
We now offer a simplified shopping experience for our US customers, the price at the checkout is the final price. There will not be any additional tariffs due after the checkout is complete. Orders are shipped directly from our warehouse in Sydney, Australia.
Under current US Government requirements, customers may be asked by the shipping carrier (DHL) to provide additional information, such as a Social Security Number (SSN) in order to receive their delivery.
This request comes directly from US Customs and Border Protection and is not managed by MANNING CARTELL. Any information provided will go directly to the carrier (DHL) to ensure smooth clearance and delivery of your order.
Other International Destinations
For most countries, we ship on a Delivery Duty Paid (DDP) basis. This means duties and taxes are calculated and paid at checkout. These fees are the responsibility of the customer and are not refundable unless your item is confirmed faulty.
Important Notes
- Duties and taxes are non-refundable (unless the item is deemed faulty).
- Orders refused or returned due to unpaid duties will have any associated return fees deducted from the refund amount.
- Online orders are not processed on Australian Public Holidays or weekends.
- MANNING CARTELL does not cover any duties, taxes, or handling fees applied by your local government. You may be responsible for payment of these costs upon delivery if shipping to a DDU (Delivery Duty Unpaid) country.
- We are not responsible for replacing or refunding orders delayed or held in customs clearance. Please contact your local customs office for details before placing your order.
Currencies
- USD – United States & Rest of World (ROW)
- AUD – Australia
- NZD – New Zealand
- GBP – United Kingdom
